SOLYS

Privacy Policy

Last modified: October 25, 2026

Version 2026-10-25

Introduction

Brightloop LLC, doing business as Solys, (the “Company,” “We,” “Us,” or “Our”) respects the user’s (“You” or “Your”) privacy and is committed to protecting it through Our compliance with this Privacy Policy (the “Policy”).

This Policy describes the types of information We may collect from You or that You may provide when using the Solys application (the “App”) and Our practices for collecting, using maintaining, protecting, and disclosing that information.

This Policy applies to information We collect:

On this App and the Solys website at solysapp.com;
In email, text, and other electronic messages between You and this App; and
When You interact with our advertising and application on third-party websites and services, if those applications or advertising include links to this Policy.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by the Company or any third-party (including Our affiliates and subsidiaries, as applicable); or
Any third-party (including Our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from (or on) the App.

Our other websites, if applicable, and these third-parties may have their own privacy policies, which We encourage You to read before providing information on or through them.

Please read this Policy carefully to understand Our policies and practices regarding Your information and how We will treat it. If You do not agree with Our policies and practices, You have the option to not utilize the App. This Policy may change from time to time (see Changes to Our Privacy Policy). We will tell You about material changes as described in Changes to Our Privacy Policy.

Children and Teens

Children under 13. The App is not directed to children under 13, and no one under 13 may create an account. Our age check runs before an account is created; if a birth date shows that a person is under 13, the sign-up is refused and the birth date is not stored. The age screen does not tell the person which birth dates are allowed, and a person refused for age cannot immediately try again with a different birth date on the same device. If We learn that We have collected Personal Information from a child under 13, We will delete it. If You believe We might have information from a child under 13, contact Us at privacy@solysapp.com.

Teen Users (ages 13 to 17). Teens may create an account, but cannot post, comment, or connect with others until a parent or legal guardian who has their own Solys account links to the teen’s account and gives consent. We collect the same categories of information from Teen Users that are described below, plus parental link and consent records. For Teen Users: (a) We do not show sponsored content or Market spotlights; (b) We do not sell their Personal Information, share it for targeted advertising, or use it for profiling; (c) We do not collect or display their location; (d) We apply high-privacy defaults, including hiding Teen Users from Discover and from search by adults; and (e) We do not send push notifications during overnight quiet hours.

What a linked parent can see and do. A linked parent or guardian can see the names and member counts of the Circles the teen belongs to (and whether a Circle includes adults), the teen’s time spent in the App, the people the teen connects with (name, photo, whether the person is an adult or a teen, and the date), and connection requests that need the parent’s approval. A parent can set a daily time limit and quiet hours, approve new connections with adults, pause the account, receive a weekly summary email, and request deletion of the teen’s account. A parent can never see the teen’s posts, comments, Rally Messages, direct messages, Mission answers, or Vault. The parental link ends automatically on the teen’s eighteenth (18th) birthday. Parents may make requests at privacy@solysapp.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of the App, including information:

By which You may be personally identified, such as name, postal address, telephone, or e-mail address (“Personal Information”);
That is about You but individually does not identify You, such as demographic information; and
About Your internet connection, the equipment You use to access Our App, and usage details.

We collect this information:

Directly from You when You provide it to Us;
Automatically as You navigate through the App. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies; and
When applicable, from third-parties.

Information You Provide to Us.

The information We collect on or through the App may include:

Information that You provide by filling in forms on the App, including information provided at the time of registering to use the App, posting material, or requesting further services. We may also ask You for information when You report a problem with the App;
Records and copies of Your correspondence (including email addresses), if You contact Us;
Your responses to surveys that We might ask You to complete for research purposes;
Details of transactions You carry out through the App and fulfillment of Your orders; and
Your search queries on the App.

Information specific to Solys. Depending on how You use the App, this includes:

Account information: name, email address, sign-in method (email and password, email code, Sign in with Apple, or Sign in with Google), profile photo, cover photo, bio, and profile song selection. We do not collect phone numbers.
Age information: full birth date, which is locked after You first enter it. App store age-range signals (Apple Declared Age Range and Google Play Age Signals) are read at sign-up, and again when the app store reports a change, to check Your age. We keep only the resulting age category, never the raw signal. In Texas, Utah, Louisiana, and Alabama, We also read whether the app store reports a parent’s consent for a Teen User and keep only that result. If the app store signal and the birth date You enter point to different ages, We apply the younger age, and We block the account if either one shows You are under 13.
State of residence: the U.S. state or territory You tell Us You live in. We use it only to apply the rules of Your state (such as age limits and which features are offered) and to check that the Service is available to You. We do not collect Your location and never use Your state for advertising.
User Contributions: posts, photos, videos, audio and video replies, Rally Messages, comments, Mission answers, Sparks, Vault contents, Circle memberships, and Beacon connections.
Messages: direct messages You send and receive.
Parental link information (Teen Users and parents): the parent’s name, email address, and relationship to the teen; consent records (time, method, IP address, and device and browser user agent, kept as proof that the parent gave consent); parental-control settings; and daily app-time totals for Teen Users.
Purchase information: purchase and subscription history (including Solys Plus, Spark, gift badges, and Circle Boosts). Payment card details are handled by Apple, Google, or Our web payment processor; We do not receive them.
Safety information: reports, blocks, moderation holds and decisions, and appeals.
Device and usage data: device type, operating system, app version, push notification token, a scrambled (hashed) identifier for Your device that We use only to enforce age and parental consent rules (for example, to stop repeated sign-up attempts with a different birth date; the original device identifier never leaves Your device), crash logs, and in-app activity used for analytics. We do not collect your precise or approximate location; we store your time zone so notifications and quiet hours arrive at the right local time.

You may also provide information to be published or displayed on public areas of the App or transmitted to other users of the App or third-parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at Your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, We cannot control the actions of other users of the App with whom You may choose to share Your User Contributions. Therefore, We cannot and do not guarantee that Your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies.

As You navigate through and interact with the App, We may use automatic data collection technologies to collect certain information about Your equipment, browsing actions, and patterns, including:

Usage Details. Details of Your visits to the App, including traffic data, logs, and other communication data and the resources that You access and use on the App; and
Device Information. Information about Your computer, internet connection, and mobile device, including Your IP address, operating system, phone model, mobile network, and browser type.

Our servers receive IP addresses for security, fraud prevention, and consent records. We do not use IP addresses to determine your location.

We do not track You across other companies’ apps or websites, and We do not use behavioral tracking for advertising.

Information Collection and Tracking Technologies

The information We collect automatically includes Personal Information such as Your IP address, device identifiers, and push notification token, and We may associate it with Personal Information We collect in other ways or receive from third-parties. It helps Us to improve the App and to deliver better and more personalized services, including by enabling Us to:

Estimate Our audience size and usage patterns;
Store information about Your preferences and/or favorite listings on the App, allowing Us to customize the App according to Your individual interests;
Speed up Your searches; and
Recognize You when You return to the App.

The technologies We use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of Your computer. You may refuse to accept browser cookies by activating the appropriate setting on Your browser. However, if You select this setting, You may be unable to access certain parts of the App. Unless You have adjusted Your browser setting so that it will refuse cookies, Our system will issue cookies when You direct Your browser to the App.
Web Beacons. Pages on the App and Our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to count users who have visited those pages, opened an email, or for other related website statistics such as recording the popularity of certain website content and verifying system and server integrity.

We may tie this information to Personal Information about You that We collect from other sources or that You provide to Us.

Third-Party Information Collection

When You use the App or its content, certain third-parties may use automatic information collection technologies to collect information about You or Your device. These third-parties may include:

Analytics and crash-reporting providers that help Us understand how the App is used; and
Your service provider.

We do not allow advertisers or ad networks to collect information through the App, and We do not use interest-based (behavioral) advertising.

Do Not Track and Global Privacy Control. Because We do not sell Personal Information or use it for targeted advertising, these browser signals do not change how the App works. Where the law requires it, We treat a Global Privacy Control signal as a request to opt out of sale and targeted advertising.

How We Use Your Information

We use information that We collect about You or that You provide to Us, including any Personal Information, to:

Present Our App and its contents to You;
Provide You with information, products, or services that You request from Us;
Fulfill any other purpose for which You provide it;
Provide You with notices about Your account and subscription, respond to comments, questions, and provide customer service;
To carry out Our obligations and enforce Our rights arising from any contracts entered into between You and Us, including for billing and collection;
Notify You about changes to the App or any products or services We offer or provide though it;
Allow You to participate in interactive features on the App;
Verify age, obtain and record parental consent, operate parental controls, and send the weekly parent summary for Teen Users;
Keep the Service safe, including reviewing reports and using automated tools that flag content for review by a person (automated tools never make the final decision);
Offer private crisis resources: if You turn on crisis support in Settings and Our automated review tool sees signs that You may be in crisis in a post You write, only You see a private message with crisis resources (such as 988 in the United States). This signal is never shown to other users, does not remove content, is not a strike against the account, and is never used for advertising. Because this signal may reveal information about Your mental health, it stays off unless You turn it on, You can turn it off at any time, and We do not offer it to users who tell Us they live in Washington or Nevada. Every user can open a “Need support?” screen in the App that lists crisis resources without any automated review and without recording that it was opened;
Offer the optional Pulse check-in: before Your first check-in, We ask for Your consent to store Your answers. If You agree and tap how You are feeling (for example “okay,” “tired,” or “anxious”), We store that answer privately with Your account. Other users never see Your individual answers. A Circle may see only a combined count of members having a hard week, only when at least five members have shared, and never who. Teen Users’ answers are never included in a Circle count. Pulse answers are never used for advertising. You may delete single answers or Your whole Pulse history at any time in Settings, and deleting Your account deletes them too. Pulse is not offered to users who tell Us they live in Washington or Nevada;
Send push notifications You have allowed;
Process purchases and subscriptions and pay Luminary revenue shares;
Communicate about promotions, upcoming events, and other news about products and services offered by Us and Our selected partners (adult users only; You can opt out at any time);
In any other way We may describe when You provide the information; and
For any other purpose with Your consent.

The usage information We collect helps Us to improve Our App and to deliver a better and more personalized experience by enabling Us to:

Estimate Our audience size and usage patterns;
Store information about Your preferences, allowing Us to customize Our App according to Your individual interests;
Speed up Your searches; and
Recognize when You use the App.

We may contact adult users about Our own products and features. We do not send marketing to Teen Users.

Advertising. Sponsored placements appear only in The Market and one HomeHub slot. They are selected by Us, labeled, and never targeted using Your Personal Information. We do not show sponsored content to Teen Users, and We do not allow third-party ad networks in the App.

Disclosure of Your Information

We may disclose aggregated information about Our users, and information that does not identify any individual, without restriction.

We may disclose Personal Information that We collect or You provide as described in this Policy:

To Our subsidiaries and affiliates;
To other users, according to the audience You choose (for example, a Circle, Your Beacons, or everyone);
To a Teen User’s linked parent or guardian, limited to the information described in Children and Teens;
To contractors, service providers, and other third-parties We use to support Our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which We disclose it to them;
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by the Company about the App’s users is among the assets transferred;
To fulfill the purpose for which You provide it;
For any other purpose disclosed by Us when You provide the information; and
With Your consent.

Service providers. Our service providers currently include: Supabase (database, sign-in, and file storage); Google Firebase (website hosting and app crash reporting); Cloudflare (bot protection on sign-up and sign-in, using Your IP address and browser signals); Mux (video hosting and playback); PostHog (product analytics); Resend (email delivery); Apple and Google (app distribution, sign-in, in-app purchases, push notifications, and age-range signals); RevenueCat (subscription management); Stripe (web payments); Apple MusicKit (profile songs); and Anthropic (an AI tool that reviews new content to flag possible rule violations for a person to review, and to offer private crisis resources as described above).

No sale of Personal Information. We do not sell Your Personal Information, and We do not share it for cross-context behavioral advertising.

We may also disclose Your Personal Information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
To enforce or apply Our Terms of Use and other agreements, including for billing and collection purposes; and
If We believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, Our customers, or others, including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide You with choices regarding the Personal Information You provide to Us. We have created mechanisms to provide You with the following control over Your information:

Tracking Technologies and Advertising. You can set Your browser to refuse all or some browser cookies, or to alert You when cookies are being sent. If You disable or refuse cookies, please note that some parts of this application may then be inaccessible or not function properly.
Promotional Offers from the Company. Every promotional email We send includes an unsubscribe link. You can also opt out by emailing privacy@solysapp.com, and We will honor Your request within ten (10) business days. We do not send promotional messages to Teen Users.
Push Notifications. You can turn off push notifications at any time in the App or in Your device settings.

Accessing and Correcting Your Information

You can review and change Your Personal Information by sending Us an email at privacy@solysapp.com to request access to, correct, or delete any Personal Information that You have provided to Us. We may not accommodate a request to change information if We believe the change would violate any law or legal requirement or cause the information to be incorrect.

Deleting Your account. You can delete Your account at any time in the App under Settings, or at https://solysapp.com/delete-account. When You delete Your account, We delete Your profile, User Contributions, and uploaded photos and videos, subject to Data Retention below. A parent or guardian may request deletion of a linked Teen User’s account at privacy@solysapp.com.

If an account has been closed for repeat copyright infringement, the person can still request deletion or a copy of their data by emailing privacy@solysapp.com, and We will honor those requests as required by law.

If You delete Your User Contributions from the App, copies of Your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other App users. Proper access and use of information provided on the App, including User Contributions, is governed by Our Terms of Use.

Data Retention

We keep Your Personal Information for as long as Your account is active or as needed to provide the Service, and then delete it, except as described below:

We keep only the age category and parental consent result that app store signals produce, never the raw signal. If a sign-up is refused because the person is under 13, the birth date is not stored.
Parent invitations that are declined or expire are deleted after seven (7) days.
Parental consent records are kept for the life of the Teen User’s account plus three (3) years.
Moderation records (reports, holds, decisions, and appeals) are kept for two (2) years, except that records needed for a legal obligation or an active safety matter are kept until that obligation or matter is resolved.
Database backups are kept on a rolling seven (7) day basis and then deleted automatically.
Photos and videos You delete are permanently deleted from Our storage and video hosting providers.

We may keep information longer when required by law, to resolve disputes, to enforce Our Terms of Use, or to protect the safety of users, including preserving evidence of child-safety violations as required by law. Content that another user has saved (for example, a Rally Message saved to their Vault) may remain in that user’s account.

Links and Affiliate Links

The Market includes links to partner businesses. Some are affiliate links that include a code telling the partner Your visit came from Solys, so We can earn a commission. When You tap a partner link, You leave Solys and the partner’s own privacy policy applies. We do not send Your name, contact details, or other Personal Information to the partner when You tap a link.

Your Privacy Rights (United States)

Depending on where You live, You may have the right to: know and access the Personal Information We hold about You; correct inaccurate information; delete Your information; receive a portable copy; and opt out of the sale of Personal Information, targeted advertising, and profiling. We do not sell Personal Information, share it for cross-context behavioral advertising, or use it for profiling that produces legal or similarly significant effects. To make a request, email privacy@solysapp.com. We will verify Your identity before acting and respond within forty-five (45) days. You may use an authorized agent. If We deny Your request, You may appeal by replying to Our decision, and We will respond within sixty (60) days. If We deny Your appeal, You may contact the attorney general in Your state. We will not discriminate against You for exercising these rights.

Sensitive information. Posts about personal struggles, health, or wellness may reveal sensitive information. You choose what to share and with which audience. We use that content only to provide the Service to the audience You choose and never for advertising. The crisis resources signal and the Pulse check-in run only with Your consent, and We do not offer either one to users who tell Us they live in Washington or Nevada. If You live in Washington or Nevada, or We collect Your health information in either state, Our separate Consumer Health Data Privacy Policy, linked on Our website homepage and in the App’s settings, explains how We handle that information and Your additional rights.

Users Outside the United States

Service area. The Service is currently offered only in the United States, and We do not accept sign-ups from people who tell Us they live outside the United States. Before We offer the Service in the European Union or the United Kingdom, We will appoint representatives there in writing and list their contact details here. Until then, contact Us at privacy@solysapp.com about any privacy matter.

Data Security

We have implemented measures designed to secure Your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of Your information also depends on You. Where We have given You (or where You have chosen) a password for access to certain parts of Our App, You are responsible for keeping this password confidential. We ask You not to share Your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although We take reasonable actions to protect Your Personal Information, We cannot guarantee the security of Your Personal Information transmitted to the App.

Changes to Our Privacy Policy

It is Our policy to post any changes We make to our Privacy Policy on this page with a notice on the App’s home page that the Privacy Policy has been updated. If We make material changes to how We treat Our users’ Personal Information, We will notify You by email to the email address provided or through a notice on the home page for the App at least thirty (30) days before the change takes effect, and We will ask for Your consent before using Personal Information We already hold in a materially different way. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring We have an up-to-date active and deliverable email address for You, and for periodically visiting Our App and this Privacy Policy to check for any changes.

Contact Information

To ask questions or comment about this Privacy Policy and Our privacy practices, contact Us at privacy@solysapp.com. You can also write to Us at Brightloop LLC, 5831 Forward Ave #1247, Pittsburgh, PA 15217. Parents and guardians may make requests about a Teen User’s account at privacy@solysapp.com (subject line: “Parent request”).