Last updated: October 24, 2026
Brightloop LLC operates Solys. We protect our users' privacy and respond to valid legal process that complies with U.S. law.
| Process | What we may disclose |
|---|---|
| Subpoena | Basic subscriber information: name, email, sign-up date, and IP addresses we have on record |
| Court order under 18 U.S.C. § 2703(d) | Non-content records, such as account activity logs |
| Search warrant | Content: posts, messages, photos, videos |
Preservation. We preserve records for 90 days on a request under 18 U.S.C. § 2703(f), and for one 90-day extension on a renewed request. We disclose nothing without valid process.
Emergencies. If you believe there is a danger of death or serious physical injury that requires disclosure without delay (18 U.S.C. § 2702(b)(8) and (c)(4)), email legal@solysapp.com with "EMERGENCY" in the subject. Describe the emergency, the account, and why disclosure can't wait. A founder reviews emergency requests as fast as possible, 7 days a week.
Notifying users. We tell users about requests for their information before disclosing, unless:
We don't notify users about preservation requests.
Child safety. We report apparent child sexual exploitation to NCMEC's CyberTipline, as 18 U.S.C. § 2258A requires. Please include the CyberTipline report number on related requests.
Requests from outside the U.S. These must come through a Mutual Legal Assistance Treaty or another process valid in the U.S.
Costs. We may seek reimbursement as permitted by 18 U.S.C. § 2706.
What we don't have. We don't collect phone numbers or location (only a time zone). We don't keep deleted content except as required by law or a preservation request.
Transparency. Each year we publish how many requests we received and how we responded, even if the number is zero.